Online order details and rules for dolls, gashapons and figures

Store Terms

• Our store will protect your personal data in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance.

• In case of any disputes, YINKAIGROUP LIMITED reserves the right of final decision without prior notice.

• Items will be shipped by SF Express within 3-7 working days after the customer completes payment, except for pre-ordered items.

• The color of the product may be slightly different due to the difference in the computer screen settings, and the actual product shall prevail.

• Due to the actual situation, PICK LIGHT online store and store sales prices, promotions, conditions and restrictions may be different, and all terms are only applicable to PICK LIGHT online store.

• In order to provide the best guarantee to consumers, our store has a “Return and Exchange Purchase Guarantee”. If the customer finds that there is a problem with the product and needs to return it within 7 days after receiving the product, you can directly WhatsApp us to deal with the problem or missing product. Each shopping receipt is limited to one exchange, but no refunds.

The following situations will not be subject to exchange processing arrangements:

1. The product has been opened or has been used (for example, the packaging tape or box has been torn off).

2. The goods are not well packaged, damaged, damaged or incomplete.

3. Any discounted item, clearance item or sale item that shows no return.

4. Any freebies, accessories, trial size gifts.

5. Failure to present the product sales list or the shopping receipt has been exchanged once.

Before returning, we must check and verify the return. If we find that the situation does not meet the above return rules, all returns will not be returned. Upon return, the shipping and handling charges (if any) of the original order will be borne by the customer, sorry for the inconvenience. If you return the product with promotional gifts or special purchase products, etc., you must also return the product, otherwise the return will not be processed.

If it is found that the returned product does not meet the company’s return terms, it will not be processed. We apologize for the inconvenience.